Shipping & Delivery

 

Is COVID-19 Affecting Operations?

We appreciate your support during these unprecedented times occurring around the world and we are committed to handling your order safely with care. At this time we are fully operational and have made necessary adjustments to limit any delays and keep disruptions to a minimum. We will monitor and address any issues within our distribution network as they arise to make sure deliveries are as fluid as possible. 

While our main goal is to offer uninterrupted service, our TOP priority is to maintain a safe and healthy work environment for our staff and maintain the cleanliness of our orders for you. 

Domestic Shipping Policy

We Offer FREE Domestic Standard Shipping On Orders $150+

All orders are processed within 1 business day. We do not ship orders on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. If you have selected the Fast Shipping Option, your order will be shipped the same day when the option is available.

Shipping Rates & Delivery Estimates

View our shipping chart above for shipping delivery estimates for domestic shipments.

Overnight delivery is only available for orders with delivery addresses within the continental United States. If available these options will be shown at checkout. Shipments to HI, AK, & PR will show shipping options available and cost at checkout

Shipment to P.O. boxes or APO/FPO addresses

Shoes By Serena ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Depending on the items in your cart there may be additional processing times and limited shipping options. These will be displayed at checkout for your convenience. There also is a service fee on some items which will be added to your checkout if applicable.

You may always change the shipping address to a Non- PO Box address and retrieve updated shipping options and costs during checkout.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You may also select the option to receive text messages of your orders shipping status..

International Shipping Policy

Currently we do not offer international shipping.

Returns Policy

Our Return and Refund Policy provides information about your options and our procedures for accepting and processing your returns. Please review it for additional information concerning returns.